Privacy policy

Who we are

Garant-Pro is an escrow service for supported online deals between buyers and sellers. The service helps the parties record deal terms, hold funds within an agreed process, verify the result, and complete the deal according to the established rules.

Official communication channels, Telegram accounts, the bot, and contact details are listed on the Contacts page. Users should verify the official contact before sending any confidential information, payment details, access credentials, files, or deal materials.

What personal data we collect and why

Garant-Pro may process data required to operate the escrow service and support protected deals. This may include account identifiers, Telegram contact details, deal information, payment status data, support messages, technical logs, and other information needed to create, review, manage, and complete a deal.

The service does not collect extra data “just in case”. Information is used only to the extent necessary for supported escrow deals: to create a deal, connect the parties, record the agreed terms, check the status, review a dispute, and complete the process.

Data may be used for user access, deal creation and management, notifications, support communication, dispute review, security checks, and technical operation of the service.

Deal data

Deal information is not intended for public publication or disclosure to third parties as open content. Messages, deal terms, payment statuses, technical data, and related materials are used inside the process so the parties can complete the deal safely or resolve a dispute based on the available facts.

All deal-related communication must take place only through official Garant-Pro services, accounts, or communication channels. Users must not send access credentials, deal terms, payment data, or confidential materials to anyone who is not confirmed as an official representative of the service.

Comments

If comments are enabled on the website, the service may process the data a user provides when submitting a comment, as well as technical data needed to protect the website from spam and abuse.

If comments are disabled on the website, no data for public comments is collected.

Media files and uploaded materials

If a user sends files, images, documents, archives, or other materials as part of a deal or support request, these materials are used only for the relevant process: checking deal terms, transferring information, reviewing a request, or analyzing a dispute.

Users should not send materials that are unrelated to the deal or not required for the service. Users must also not send illegal materials, third-party personal data without a valid basis, stolen access credentials, financial accounts, payment accounts, or other prohibited data.

Contact forms and support requests

When a user contacts Garant-Pro through a contact form, Telegram, email, or another official channel, the service may process the user’s name, contact details, message text, attachments, technical information, and data needed to respond to the request.

This data is used to handle the request, verify the official contact, assist with a deal, review a complaint, or analyze a dispute. It is not used as public content and is not intended for publication without necessity.

Cookies and technical data

The website may use cookies and other technical tools to make pages work correctly, save user settings, protect against abuse, analyze technical errors, and improve service operation.

Technical data may include IP address, device type, browser, date and time of access, website pages, technical events, errors, interface actions, and other information needed for security and stable operation of the service.

Analytics

The website may use web analytics tools to understand how users find pages, which sections they view, and where technical problems occur. Analytics helps improve the website structure, navigation, loading speed, and page clarity.

If third-party analytics services are used on the website, their list and links to their privacy policies should be added before the public launch.

Who we share your data with

Garant-Pro does not publish deal data as open content and does not disclose it to third parties for public use.

Data may be transferred or made available to a limited number of technical providers if this is necessary for website operation, hosting, security, communication, technical support, payment infrastructure, or deal servicing. Such transfer must be limited to the amount of data required for the specific function.

Before the public launch, the actual list of third-party services should be clarified and added if they are used: hosting, email services, Telegram, payment tools, analytics, security systems, or other technical providers.

How long we retain your data

Operational records may be stored for service control, support handling, dispute review, and technical security. This may include deal history, messages, statuses, technical events, and other data connected with the use of Garant-Pro.

Data related to a closed deal is retained for 14 calendar days after the deal is completed. After this period, the data is deleted, and claims related to that deal are no longer reviewed through the service because the necessary materials may already have been removed.

A deal participant may request faster removal of deal terms and related records as a paid additional service, if such removal is technically possible and does not conflict with security, dispute handling, or service operation.

Your rights over your data

A user may contact Garant-Pro to request access to their data, correction of inaccurate information, deletion of data, restriction of processing, or clarification of what data is processed as part of a deal or support request.

Some data cannot be deleted immediately if it is required to complete an active deal, review a dispute, prevent fraud, maintain technical security, or fulfill service obligations.

Where your data may be transferred

Data may be processed on servers, communication services, hosting platforms, security systems, analytics tools, or technical support systems used for Garant-Pro operation.

If specific technical providers are located in another country or process data outside the user’s country, such processing must be limited to the tasks necessary for service operation. Before the public launch, the actual countries and providers should be clarified if applicable.

How we protect your data

Garant-Pro takes organizational and technical measures to protect data from unauthorized access, loss, publication, modification, or misuse. These measures may include access restrictions, technical event monitoring, verification of official communication channels, account protection, and internal procedures for handling requests.

The user is also responsible for security on their side: users should not send access credentials in unofficial chats, follow suspicious links, send payment data to unknown persons, or continue a deal with an unverified middleman.

Security incident procedures

If Garant-Pro detects a possible security issue, unauthorized access, suspicious activity, or an attempt to impersonate an official contact, the service may restrict access, pause deal processing, request additional verification, or contact the participants through official channels.

The user should immediately contact support if they receive a message from a suspicious middleman, notice a fake Telegram account, send data to an unofficial contact, or believe that access to their deal may have been compromised.

Data received from third parties

Garant-Pro may receive data from deal participants, technical services, payment statuses, support messages, security notifications, and other sources connected with the operation of a specific deal.

The service should not use third-party data unrelated to the deal and does not accept materials that cannot be lawfully transferred or reviewed within a supported process.

Automated decisions

Garant-Pro may use technical checks, security filters, and automated notifications to protect the service, record statuses, and detect suspicious activity.

Decisions on disputed deals, refunds, or fund release should be based on the deal terms, available facts, messages, confirmations, and review results, not only on automated processing.

Restrictions on supported deals

Garant-Pro is not intended for illegal goods, stolen data, financial accounts, bank accounts, payment accounts, fake documents, fraudulent schemes, unclear high-risk operations, or other deals that cannot be safely and lawfully supported by the service.

If a deal does not comply with the service rules, Garant-Pro may refuse to support it or stop processing it.

Contact information

For questions about privacy, data processing, information removal, suspicious contacts, or deal security, users may contact Garant-Pro through the official channels listed on the Contacts page.

Before sending confidential information, payment details, access credentials, or deal materials, the user should verify that they are contacting an official Garant-Pro channel.